Translation Services

Applicants or Tenants who require assistance in communicating with Metro in their own language can contact us through the Telephone Interpreter Service: 131 450. People requiring in person interpreter services (i.e. for interviews or appointments with government/support agencies) can contact the Community Relations Commission on telephone 1300 651 500.

Translation services for recently arrived migrants (within first 2 years of settlement in Australia) can be accessed through the Commonwealth Department of Immigration’s Adult Migrant English Program (AMEP) – the website www.immi.gov.au gives contact details of all AMEP centres. The Community Relations Commission of NSW translates documents for all other purposes.

Applicants or Tenants who are deaf, hearing-impaired or speech impaired can contact us through the National Relay Service www.relayservice.com.au on:

TTY/Voice service telephone: 13 36 77 or 1800 555 677
Speak/Listen (SSR) telephone: 1300 555 727 or 1800 555 727

Telstra Disability Equipment program

Telstra offers a Disability Equipment program which provides eligible customers with telephones, accessories and teletypewriters (TTYs) for the same rental charge as a standard telephone handset.