Repairs and Maintenance

Report a
Repair

Please note that this website is not monitored 24 hours a day.

Click on Report a Repair below to log a repair.  Make sure you fill out all the details on the form so that we know which property it is.  You can also add photos which would be extremely helpful for staff to help identify the problem and have it resolved soon as possible. 

Please do not log urgent repairs through this link, call the office immediately or if after hours please refer to the 'After Hours' section.

AFTER HOURS - If you have an urgent maintenance issue and live in a LEASEHOLD property you should check your lease and contact the real estate or contractors whose details are listed in your lease.

If you live in a CAPITAL property and if you have an emergency such as flood or no power you may call Well Done International on 1300 190 139, If the repair is not an emergency please call Metro Community Housing during office hours.

What do I do when repairs are needed?

  • CONTACT US

    Get in touch with Metro Housing as soon as possible to tell us about the repairs needed. It is best to let us know in writing.

    You can contact us by:

    click "report a repair"​ to use the web form

    Email: reception@metrohousing.org.au

    Telephone: 02 9565 4599​​

    In person: you can come to our office at Suite 208, 1 Erskineville Rd (corner of Wilson St), Newtown NSW 2042 (see in at the bottom of the page a map to our office location). Our office hours are Monday, Tuesday, Thursday 10am – 4pm, Wednesday 1pm – 4pm, Friday by appointment only

  • OUT OF OFFICE HOURS

    If you call outside these hours please leave a message on the voicemail of Metro Housing and we will return your call as soon as possible. One of the following will then occur:

    • If the property you live in is rented on the private rental market, Metro Housing will then contact the owner or Real Estate Agent to arrange to have the repair addressed.

    • If the property is a capital property, Metro Housing will arrange for a contractor to do the work. The contractor will ask you, when they have finished, to sign a form saying the work has been satisfactorily completed. If you are not happy with the job they have done do not sign this form, instead contact the office to tell us about it.

    • Whether you live in a private rental or a capital property when you report a repair we will ask you if it is OK to give your telephone number to the repair person so that they can get in touch with you to do the repair. If you don’t have a telephone, or don’t want to give out your number we will need to make some other arrangement with you for access to the property.