Strategic Plan 2023-2026

  • Our Vision

    Make a difference for those in need by providing more homes

  • Our Purpose

    Provide high quality, safe and affordable housing

  • Our Mission

    To work collaboratively with community partners to link our tenants to the supports they need

    To achieve excellence in housing provision by continuing to implement sustainable financial and operational practices

  • Our Target 2023-2026

    To reinvest our operating surpluses to achieve moderate but purposeful growth of our property portfolio – aiming to house 20 more people per annum

For-Purpose Property Strategy

1.

  • Provide more homes for our community by continuing to acquire and develop fit-for-purpose properties

  • Implement best practice sustainable and universal design to house people who have complex needs

  • Effectively maintain or improve our existing properties factoring whole-of-asset lifecycle costs

Partnerships

2.

  • Maintain and strengthen our existing partnerships with support providers to continue to foster customer well being

  • Build new partnerships and pursue collaborative opportunities to grow our tenancies and property portfolio

Excellence in service delivery

3.

  • Deliver excellent tenancy and property management services to provide safe and secure homes to our tenants

  • Continue to enable our team to provide positive outcomes for tenants through learning and development pathways

  • Ensure our systems and processes are effective, efficient and future proof

  • Promote organisational sustainability through exemplary financial management and governance frameworks

  • Fair

    We will be honest and open in our communications and interactions with applicants, tenants, partner agencies and the wider community.

    We will ensure that our service provision is inclusive and that we do not knowingly discriminate.

  • Socially Responsible

    We will be committed, accountable and transparent to our stakeholders.

    We will operate in a financially prudent and efficient manner, reinvest our resources to benefit current and future tenants, and be good corporate citizens.

    We will prioritise the needs of people who have been marginalised.

    We will aim to deliver initiatives that help to address the impacts of climate change.

  • Service Orientated

    We will inform ourselves about our clients’ needs; be responsive to those needs (to the extent possible within our policies and resources) and communicate information in a way that is appropriate to the individual circumstances of persons requesting or using our services.

    We will seek out and value the input and involvement of our tenants and key stakeholders.

    We will support our staff to perform their roles effectively in order to achieve our objectives.

  • Professionalism

    We will discharge our governance, compliance and management responsibilities in a timely and effective manner.

    Our Directors, Executive team and staff will act with integrity and honesty and be known for our focus on positive outcomes.