Metro Housing - Translation Services

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Tenants who require assistance in communicating in their own language can contact the Telephone Interpreter Service on 131 450. There is no charge to the tenant or the organisation for calls to:

  • Casework/Emergency services,
  • Federal and State Government agencies,
  • Hospitals and Medical practitioners,
  • Pharmacists (in relation to dispensing medication),
  • Real Estate agents,
  • Legal Assistance Services,
  • Member of Parliament’s Electoral offices,
  • Utility and Telecommunication companies.

Metro is required to pay for interpreting services but we will accept responsibility for any charges incurred for tenants who require assistance in speaking with us.

People requiring in person interpreter services (i.e. for interviews or appointments with government/support agencies) can contact the Community Relations Commission on telephone 1300 651 500.

Translation services for recently arrived migrants (within first 2 years of settlement in Australia) can access these through the Commonwealth Department of Immigration's Adult Migrant English Program (AMEP) – the website www.immi.gov.au gives contact details of all AMEP centres. The Community Relations Commission of NSW translates documents for all other purposes.

Applicants or Tenants who are deaf, hearing-impaired or speech impaired can contact us through the National Relay Service www.relayservice.com.au on:

TTY/Voice service telephone: 13 36 77 or 1800 555 677
Speak/Listen (SSR) telephone: 1300 555 727 or 1800 555 727

Telstra offers a Disability Equipment program which provides eligible customers with telephones, accessories and teletypewriters (TTYs) for the same rental charge as a standard telephone handset. See www.telstra.com.au/disability or e-mail disability@online.telstra.com.au or telephone 1800 068 424 (voice) or 1800 808 981 (TTY).

Latest News

Policy Update Rental caps on Leasehold properties more>

Financial Statements Reports and Minutes more>

Vote Home Let's end the Housing Crisis by 2025 more>

Metro Annual Report 2015 now available more>

Metro Autumn 2016 Newsletter now available more>

Updated Metro Tenant Handbook - now available more>

Water Usage Charges Update to policy more>

Metro Vocational Scholarship Program more>


Our Location

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Suite 208,
1 Erskineville Rd
(corner of Wilson St)
Newtown NSW 2042
Tel: 02 9565 4599
Fax: 02 9557 9308

Our office hours are:

Monday, Tuesday, Thursday 10am – 4pm
Wednesday 1pm – 4pm
Friday by appointment only
You can also contact us online.