Metro Housing - Our Staff

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Julie was manager of MACH from December 2004 and Manager of Metro since March 2007. Julie has previously worked in project management, casework, equity and access, and complaint management areas – primarily in the NSW public sector.

Warren McCullough

Housing Officer
Warren joined Metro Community Housing as full time Housing Officer in 2014. Having previously been an active member of the Metro Board over many years.  Warren has previous experience in youth supported accommodation, 2 years working in disability and aged assistance with a HACC service and 10 years assisting international students with Sydney homestay accommodation and welfare. Warren now undertakes the role of Housing Manager for our tenancy team.


Dawn is our Access and Demand Officer, and has extensive experience in both the Government and Not for Profit sector. She brings with her knowledge of the Social Service sectors and works with our partners and organisations in maintaining a good rapport and developing relationships for people with high and complex needs. Dawn has developed her housing knowledge to a high level and is the initial contact for enquiries regarding Housing applications, application status on the housing register or what other services may be available to clients.


Lucyenne joined Metro Community Housing as our receptionist.  Lucyenne’s previous  experience was in the customer service industry. Lucyenne is currently studying for her degree in Social Work as well as child wrangling. Lucyenne is the initial contact person for our tenants attending in person or by telephone.

Emma Lane

Administration Manager
Emma joined Metro Community Housing as our receptionist/administrative officer in 2014. Emma has now moved onto sharing reception with Lucyenne and is contact person for enquiries regarding Housing applications, application status on the housing register or what other services may be available to clients.


Assistant Accountant
Recently completed a Bachelor of Commerce, majoring in Accounting and Business Economics. Previously enlisted in the military for two years and held the position of a Supply Supervisor, which was predominantly logistical in nature. Prior to that, completed an internship with Citi Bank, in the fund accounting department, involved in mainly revaluing client portfolios.


Dennis is Metro's accountant. He has 10 years of accounting and auditing experience prior to joining Metro in September 2011. His previous roles as accountant, auditor and planning officer in a financial institution have helped him to effectively oversight Metro's financial management functions and ensure we meet our reporting and compliance obligations. Dennis joined Metro in 2011 through a traineeship program whilst completing postgraduate studies required for conversion of his overseas qualifications. He has since completed his Graduate Diploma and is a qualified chartered accountant.


Joanne joined Metro as a Housing Officer in October 2013 having several years' previous experience in a similar role with a larger housing provider in the inner metropolitan area. Joanne has extensive experience in assisting and supporting tenants.

Tracey Shephard

Asset Manager
Tracey Shephard joined Metro Housing in 2014.  Tracey has an extensive knowledge of Asset Management, having previously worked for several large community housing providers both here and in the UK.  Tracey oversees the maintenance of Metro’s properties.

Latest News

Policy Update Rental caps on Leasehold properties more>

Financial Statements Reports and Minutes more>

Vote Home Let's end the Housing Crisis by 2025 more>

Metro Annual Report 2015 now available more>

Metro Autumn 2016 Newsletter now available more>

Updated Metro Tenant Handbook - now available more>

Water Usage Charges Update to policy more>

Metro Vocational Scholarship Program more>

Our Location

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Suite 208,
1 Erskineville Rd
(corner of Wilson St)
Newtown NSW 2042
Tel: 02 9565 4599
Fax: 02 9557 9308

Our office hours are:

Monday, Tuesday, Thursday 10am – 4pm
Wednesday 1pm – 4pm
Friday by appointment only
You can also contact us online.