Metro Housing – Policies & Procedures

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The following shows the table of contents of the Metro Housing Policies & Procedures downloadable pdf.

If the information you are looking for is not listed, or if you have any questions or wish to discuss the Metro Housing Policies & Procedures further, please don't hesitate to contact us.

Policies & Procedures Table of Contents

  • Part 1: Governance
    • Board and Members
    • Monitoring
    • Delegations
    • External Reporting
    • Role and Purpose of Subcommittees
    • Management Model
    • Duty Statements
  • Part 2: Tenancy Management
    • Applicants
    • Establishing and Maintaining Tenancies
    • Rent Management
    • Changes in tenancies/Special circumstance requests
    • Breaches of Tenancy Agreement/Metro Housing Policy
    • Transfers
  • Part 3: Asset Management
    • Repairs and maintenance
    • Use of contractors
    • Property Inspections
    • Planned Maintenance (capital properties)
    • Leasehold acquisitions
    • Fee for Service Projects and/or partnerships
  • Part 4: Complaints and Appeals
    • Complaints
    • Appeals
  • Part 5: Financial Management
    • Budgets
    • Finance Sub-Committee
    • Financial reporting to funding body
    • Investments
    • Expenditure
    • Accounting Systems
    • Rent collection
    • Debtors
  • Part 6: Administrative & Management Information Systems Policy
    • Filing Systems
    • Motor Vehicles
    • Telephone System
    • Database
  • Part 7: Occupational Health & Safety
    • Staff
    • Contractors & Sub-Contractors
    • Community Partners
    • Roles and Responsibilities
    • OH&S Audit and Other Agreed Arrangement
  • Part 8: Human Resource Management
    • Co-operative Management (Board of Directors)
    • Personnel practices
  • Part 9: Code of Ethics
    • Donations
    • Reducing the Risk of Fraud and Corruption
    • Whistleblower Policy
    • Equal opportunities
  • Part 10: Tenant Rights and Participation
    • General Statement on Tenant Rights
    • Confidentiality & Privacy
    • Tenant Involvement
    • Communication
  • Part 11: Working with our Local Community
    • Referrals and Information
    • Information about the Co-operative
    • Support Partnership Agreements
    • Joint Ventures
    • Participation in community issues
    • Peak Organisations
  • Part 12: Evaluation and Service Review
    • Policies & Procedures
    • Strategic and Risk Management Plans
    • Business Plan
    • Local Community Partners
    • Tenants
    • Maintenance (Cyclical)
    • Contractors

Latest News

Policy Update Rental caps on Leasehold properties more>

Financial Statements Reports and Minutes more>

Vote Home Let's end the Housing Crisis by 2025 more>

Metro Annual Report 2015 now available more>

Metro Autumn 2016 Newsletter now available more>

Updated Metro Tenant Handbook - now available more>

Water Usage Charges Update to policy more>

Metro Vocational Scholarship Program more>


Our Location

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Suite 208,
1 Erskineville Rd
(corner of Wilson St)
Newtown NSW 2042
Tel: 02 9565 4599
Fax: 02 9557 9308

Our office hours are:

Monday, Tuesday, Thursday 10am – 4pm
Wednesday 1pm – 4pm
Friday by appointment only
You can also contact us online.