Metro Housing – Policies & Procedures

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The following shows the table of contents of the Metro Housing Policies & Procedures.

If the information you are looking for is not listed, or if you have any questions or wish to discuss the Metro Housing Policies & Procedures, or the Governance Document further, please don't hesitate to contact us.

Policies & Procedures Table of Contents

Part 1. Housing Services
Purpose
Applications for Social
Application forms
Conflict of Interest
Confidentiality
Appeal and Complaints
Supported Transitional Tenancies
Establishing and Maintaining Tenancies
Withdrawal of offers
Accepting an offer/filling a vacancy
Shared Housing
Allocation Policy
Matching a client to a property
Locational Need
Offers of Housing
Reasonable Grounds for Refusal of an Offer
Appealing Decisions
Timeframes for Accepting/refusing an offer
Part 2: Management Transfer Policy
Purpose
Scope
Policy
Management transfer
Relocation
What is a reasonable offer?
Evidence required for requests to live in high demand areas
Affinity with Area
Rent Calculation
Fluctuating Incomes
Rent Review & Increasesa
Rent Review Procedure
Rent Payments
Rent Statements
Rent Arrears
Advocacy Services
Notices
Changes in tenancies/Special circumstance requests
Occupancy of Properties
Additional Occupants
Succession Policy
Notice to Vacate by a Tenant
Abandonment
Absence from Dwelling
Breaches of Tenancy Agreement/Metro Housing Policy
Part 3 Compliments, Complaints and Appeals
Purpose
Scope
Policy Overview
Policy
What is a compliment?
What is a complaint?
What is an appeal?
How to make a complaint or appeal
PART 4: TENANT RIGHTS AND PARTICIPATION
General Statement on Tenant Rights
Confidentiality & Privacy
Exclusions to this Confidentiality Policy
Board Access to Information
Information about Rights
Tenant Involvement
Volunteers
Provision of Information to Tenants
Resourcing
Strategies to Involve Tenants
Communication
Access to publications/information
PART 5: WORKING WITH OUR LOCAL COMMUNITY
Referrals and Information
Information about the Co-operative
Support Partnership Agreements
Joint Ventures
Participation in Community Issues
Peak Organisations
Part 6 : ASSET MANAGEMENT
Asset Profile
Property Types and Location
Asset Disposals
Repairs and Maintenance
Non-Urgent Repairs
Urgent Repairs
Urgent Repairs (Capital)
Urgent Repairs (Leasehold)
Information for Tenants on Repairs and Maintenance
Length of time for repairs and maintenance
Use of Contractors
Selection and Performance of Contractors
Property Inspections
Post Vacancy Inspections
Planned Maintenance (capital properties)
Procedure for Cyclical Maintenance
Property Acquisitions
Procurement of new leasehold properties
Budget Caps

Governance Document Table of Contents

FINANCIAL MANAGEMENT
Budgets
Finance, Audit and Risk Sub-Committee
Financial Reporting to Funding Body
Investments
Expenditure delegations
Cheque Requisitions
Signatories
Checks and Balances
Accounting Systems
Rent collection
Debtors
ADMINISTRATIVE & MANAGEMENT INFORMATION SYSTEMS
Filing Systems
Responsibilities
Storage
Archiving Files
Correspondence
Motor Vehicles
Telephone System
Database
Data Collection
Organisational Commitment
Staff
Property visits
Aggressive clients
Dealing with Aggressive clients
Procedure for dealing with aggressive tenants/clients
Reporting Critical Incidents/Accidents
Counselling
Training
Regular breaks
Return to Work Policy
Communicable Diseases
Contractors & Sub-Contractors
Community Partners
Roles and Responsibilities
OH&S Audit and Other Agreed Arrangement
Consultation Process
Review of Consultation Arrangements
SAFETY WORKING PROCEDURES FOR CONTRACTORS
Policy and Procedure Amendments

Latest News

Policy Update Rental caps on Leasehold properties more>

Financial Statements Reports and Minutes more>

Vote Home Let's end the Housing Crisis by 2025 more>

Metro Annual Report now available more>

Metro Newsletters now available more>

Updated Metro Tenant Handbook - now available more>

Water Usage Charges Update to policy more>

Metro Vocational Scholarship Program more>


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Suite 208,
1 Erskineville Rd
(corner of Wilson St)
Newtown NSW 2042
Tel: 02 9565 4599
Fax: 02 9557 9308

Our office hours are:

Monday, Tuesday, Thursday 10am – 4pm
Wednesday 1pm – 4pm
Friday by appointment only
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