Metro Housing - Deeplake

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Metro Tenant Portal

Metro is excited to introduce the “Metro Tenant Portal”. You can access it from anywhere with a web browser (phone, tablet, computer). Once you have been setup for access (we will need your mobile number and email address) then you will be to log in and view details about your rent, find information and log repairs 24 hours a day! We will be adding more features over time based on your feedback.

“We know that you won’t always have time to logon to the portal, so you will also be able to text us on 0417 208 208. We will be adding features to the texting service so you can request a call back, check your rent balance. Also we will let you know our opening hours over Christmas & New Year or other community events you maybe interested in.”

To report an emergency repair tenants in leasehold properties should call the appropriate after hours numbers listed in your lease or Sydney Water, your utility company or the State Emergency Service. Tenants in capital properties please call Well Done International 1300 190 139.


You can also download the following information to print and read here.


1. My Details

Inform Us Of Changes To Your Personal Details

My Details. Updating your personal details with Metro Community Housing is easy with the Metro Tenant Portal.

Click on ‘My Details’ and you can then review your personal information and update it; such as your email, postal address and mobile phone number.

Choose the area you want to change and enter your new information. Select the “Update” button located at the bottom of the screen and you’re done; your updated information should appear within in 2 business days.

2. Rent & Payments

Account Transactions

The “Rent & Payments” option will provide you with access to all your rent transactions including rent charges, payments and non-rent charges.

Once you have entered the portal you will have access to a mini statement showing all rent and non rent transactions, together with your rent balance. You can view and print a mini statement to keep for your own records. Rent information is correct as at the close of business on the previous day; transactions may take up to 2 business days to appear.

3. Repair & Maintenance Requests

Register A Non Urgent Repair

The Repairs & Maintenance menu allows you to report a non-emergency repair or maintenance issue at your property directly to Metro Community Housing 24 hours a day.

You simply select the type of repair required, add a couple of photos and your done! Your request will be processed on the next business day.

4. Messages

View previous messages and communication history.

As part of the Tenant Portal you will receive email and SMS confirmation messages (for example when you report a repair). You can find a history of the messages we send you and your responses in here.

5. Get in Touch

Messaging System

You can get in touch with Metro Community Housing staff to ask us a question or make a request.

6. Get Involved

Find Out What We Are Doing - Staying Connected

We have gathered together some useful links to other organisations and resources that you may find useful. Think something is missing? Use the Get In Touch (number 5) to let us know!

Ready to get started?

Metro Tenant Portal


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Our Location

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Suite 208,
1 Erskineville Rd
(corner of Wilson St)
Newtown NSW 2042
Tel: 02 9565 4599
Fax: 02 9557 9308

Our office hours are:

Monday, Tuesday, Thursday 10am – 4pm
Wednesday 1pm – 4pm
Friday by appointment only
You can also contact us online.