Applicants or Tenants who require assistance in communicating with Metro in their own language can contact us through the Telephone Interpreter Service on telephone: 131 450. People requiring in person interpreter services (i.e. for interviews or appointments with government/support agencies) can contact the Community Relations Commission on telephone 1300 651 500.
Translation services for recently arrived migrants (within first 2 years of settlement in Australia) can access these through the Commonwealth Department of Immigration’s Adult Migrant English Program (AMEP) – the website www.immi.gov.au gives contact details of all AMEP centres. The Community Relations Commission of NSW translates documents for all other purposes.
Applicants or Tenants who are deaf, hearing-impaired or speech impaired can contact us through the National Relay Service www.relayservice.com.au on:
TTY/Voice service telephone: 13 36 77 or 1800 555 677
Speak/Listen (SSR) telephone: 1300 555 727 or 1800 555 727
Telstra offers a Disability Equipment program which provides eligible customers with telephones, accessories and teletypewriters (TTYs) for the same rental charge as a standard telephone handset. See www.telstra.com.au/disability or e-mail firstname.lastname@example.org or telephone 1800 068 424 (voice) or 1800 808 981 (TTY).